Privacy Policy
Your privacy matters to us. This policy explains how MaxiCert collects, uses, and protects your personal data when you visit maxicert.com, contact us, or use our consulting, training and certification support services.
Table of Contents
Who we are
This policy explains how MaxiCert collects and uses personal data when you visit maxicert.com, contact us, or use our consulting, training and certification support services.
MaxiCert is a brand of Ntop Solutions LLP in India and In Oman, our services are provided by Arab Pioneer Business Solutions LLC. In this policy, “MaxiCert”, “we” and “us” mean these companies. The company you deal with is the controller of your personal data.
Contact for any privacy question or request:
- Email: contact@maxicert.com (subject line “Privacy request”)
- Phone: +968 7945 8877 (Oman) · +91 99451 21978 (India)
What we collect
We collect only what we need to answer you and deliver our services.
| Source | Personal data |
|---|---|
| Enquiry, quote and application forms | Name, email, phone, country, company name, job title, your message |
| Live chat (Tawk.to), website chatbot, WhatsApp, email and calls | Your name and contact details, what you write or say, time of contact |
| Google Ads lead forms | Name, email, phone, city, company name, country |
| Client projects | Contact details of your staff, organization records you share for gap analysis, documentation and audits, invoices and payments |
| Automatically, when you browse | IP address, approximate location, device and browser, pages visited, the ad or link that brought you, cookie identifiers |
We do not ask for sensitive data such as health, religion or biometrics. Please do not send it in forms or chat. If a project needs it, for example ISO 45001 incident records, we agree how to handle it in the client contract.
Why we use it
| Purpose | Legal basis |
|---|---|
| Reply to your enquiry and send a quote | Steps you ask for before a contract; your consent where local law requires it |
| Deliver consulting, training and certification support | Performing our contract with you or your organization |
| Invoicing, accounting and tax records | Legal obligation |
| Measure the website and our ads, and improve them | Your consent to analytics and advertising cookies; our legitimate interest where the law allows |
| Send news or offers by email or WhatsApp | Your consent, which you can withdraw at any time |
| Protect the website and prevent fraud or spam | Legitimate interest |
We do not sell personal data. We do not make decisions about you by automated means alone.
Who we share it with
We share personal data only when needed for the purposes above, and with providers bound to protect it.
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Certification bodies. When you choose certification, we send the details the certification body needs to plan and run your audit. They then act under their own privacy policy.
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Our group companies (Oznur Business Services and Arab Pioneer Business Solutions LLC), to serve you in your country.
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Service providers: website hosting (Hostinger) and content delivery (Bunny CDN); Google (Analytics, Ads, Tag Manager); Tawk.to live chat; our website chatbot provider [name]; email and WhatsApp (Meta) services.
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Authorities, when the law requires it or to protect our legal rights.
If MaxiCert is reorganized or sold, data may pass to the new owner under this policy.
Who we share it with
We work with clients in many countries, so your data may be stored or handled outside your own country, including in India, Oman, the European Union and the United States, where our team and providers are.
When we transfer data, we use the safeguards your local law requires, such as contracts with standard data-protection clauses, your consent, or transfers needed to deliver the service you asked for. Ask us for details of the safeguard that applies to you.
Cookies and tracking
The website uses cookies and similar tools. Essential ones make the site and forms work. The others help us measure visits and our advertising.
| Tool | What it does |
|---|---|
| Counts visits and shows which pages people use | |
| Measures which ads lead to enquiries; may show you our ads on other sites | |
| Run the chat window and keep the conversation |
You can block or delete cookies in your browser settings, and opt out of Google ads personalization at adssettings.google.com
How long we keep it, and how we protect it
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Enquiries that do not become projects: [24 months] after our last contact.
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Client project and certification records: [the contract term plus 6 years], or longer where the certification body or tax law requires.
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Chat transcripts: [12 months].
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Analytics data: up to 14 months (Google Analytics setting).
We protect data with encrypted connections (HTTPS), access limited to staff who need it, security plugins and firewalls on the website, and providers bound by confidentiality. No system is completely secure. If a breach puts you at risk, we will tell you and the authorities as the law requires.
Your rights
Depending on where you live, you can ask us to:
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tell you what personal data we hold about you and give you a copy;
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correct data that is wrong or incomplete;
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delete your data, or stop or limit how we use it;
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give you your data in a common electronic format, or send it to another company;
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withdraw your consent at any time (this does not affect what we did before);
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stop sending you marketing; every email has an unsubscribe link, and you can reply STOP on WhatsApp.
To use a right, email contact@maxicert.com with the subject "Privacy request". We may ask you to confirm your identity. We reply within 30 days, or sooner if your local law sets a shorter time.
We follow the data protection laws that apply to you, including Oman's Personal Data Protection Law (Royal Decree 6/2022), Saudi Arabia's Personal Data Protection Law, the UAE's Federal Decree-Law 45/2021, India's Digital Personal Data Protection Act 2023, Nigeria's Data Protection Act 2023, Kenya's Data Protection Act 2019, Tanzania's Personal Data Protection Act 2022, Uganda's Data Protection and Privacy Act 2019, the Philippines' Data Privacy Act 2012 and, for visitors in Europe, the GDPR. If you are not satisfied with our answer, you can complain to the data protection authority in your country.
Children, changes and contact
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Our services are for businesses and organizations. We do not knowingly collect data from anyone under 18.
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We may update this policy. The date at the top shows the latest version, and we will tell clients about important changes.
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Questions or requests: contact@maxicert.com +91 99451 21978.
Last updated: 28-Oct-2026
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