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ISO Certification in UAE for Oil and Gas Industries: Unlocking Global Opportunities

ISO Certification in UAE for Oil and Gas Industries: Unlocking Global Opportunities Introduction The lifeline of UAE’s economy is the Oil and Gas Industry. As contemporary globalization comes integrated with growing competition, the expectation from businesses is changing with time. To retain leadership in this sector, companies must comply with international standards. This can be done through obtaining ISO Certification In UAE. Certification doesn’t merely bring another badge to business name, it opens to global markets, enhances trust and secures sustainable growth. In this blog, we discuss why Oil and Gas companies need ISO Certification In UAE and how it creates international opportunities, which ISO standards are important, and why working with Maxicert can be the most beneficial advantage. The Journey of an Oil and Gas Company in UAE: A Story of Growth Imagine a company — let’s call it Gulf Energy Solutions — a mid-sized oilfield services provider based in Abu Dhabi. They had brilliant engineers, cutting-edge equipment, and years of experience. Locally, they were trusted.  But whenever they tried to bid for large international contracts or wanted to collaborate with multinational companies, one question kept popping up: Initially, Gulf Energy Solutions didn’t realize the full weight behind this question. But soon, they understood that ISO Certification in UAE wasn’t just a formality — it was a trust badge, a global passport to bigger and better opportunities. Request a free Quote How ISO Certification Opens Global Opportunities ISO Certification does not only improve internal processes; it is a gateway into international markets. This is how: Boosts Global Confidence: ISO Standards has a wide range of recognition. Certified companies automatically gain trust from global associates. Attracts More Business: Companies become attractive to other corporations as ISO Certification in UAE shows devotion to quality, safety, and sustainability. Qualifies for Tenders: ISO Certification in UAE is required for many public and private contracts. Enhancement of Resources: ISO standards encourage the reduction of time and expenses while increasing productivity. Celebrity Endorsement Effect: In a competitive industry, becoming ISO certified gives you an edge over competitors, giving you an increased boost to your reputation. To sum it up, oil and gas companies can do business internationally with ease as ISO Certification In UAE provides them with tools to do so. Key ISO Standards for Oil and Gas Industries in UAE Major ISO Standards for Oil and Gas Companies in UAE The nature of your operations determines which ISO System is applicable. Here’s the list of most relevant standards for oil and gas companies:  1. ISO 9001:2015 ↠ Quality Management System (QMS) Objective: Ensures products and services provided are at a constant level of quality. Advantages for Oil and Gas:  Execute projects in accordance with deadlines and within specifications. Increase the satisfaction level of clients as well as their loyalty.  Make use of streamlined operational processes. 2. ISO 14001: 2015 — Environmental Management System (EMS) Purpose: Centers on minimizing environmental effects. Benefits Relating to Oil and Gas Manage risks of spills, emissions, and waste. Observe lawfulness from the viewpoint of the UAE’s Environment Protection Law. Enhance image of corporate social responsibility. 3. ISO 45001:2018 — Occupational Health and Safety Management System Purpose: Safeguards and promotes the welfare of employees and contractors working in a company by providing safe working conditions. Benefits Related to Oil and Gas Decrease industrial accidents. Develop a safety culture in all operations. Reduce costs associated with insurance. 4. ISO 50001:2018 — Energy Management System Purpose: Encourages exercising control over the consumption of energy in a company. Benefits Relating To Oil And Gas Decrease operational expenditure relating to energy. Increase in the company’s energy performance. Achieve goals relating to sustainability. 5. ISO 29001:2020 — Quality Management for Oil and Gas Supply Chain Purpose: A sector-specific extension of ISO 9001 that focuses on the oil and gas industry. Benefits Relating To Oil And Gas Improve the dependability of critical components. Comply with unique requirements of the oil and gas industry and their level of quality. Improve business with suppliers. Every single one of these standards helps the individual and the organization concerned efficiently manage their oil and gas business in a reliable manner. Extra Benefits That Companies Don’t Often Realize Receiving an ISO certification in UAE comes with additional, special benefits such as: Enhancement of Investor Trust: Systems in operation businesses are more appealing to investors because of the risk management in place. Stronger Internal Culture: There is a positive and increasing focus on quality, safety, and continual improvement at team level. International Expansion Made Easier: Many countries expedite the granting of permits and approvals if companies hold an ISO certificate. Reduction of Legal Risks: Complying with ISO standards allows companies to be compliant with legal requirements and thus avoids penalties. Increased Customer Retention: Customers enjoy working with dependable, certified firms trust certified companies and dill with them time and again. Real-World Story: How ISO Certification Changed the Game Consider the case of a mid-sized oil servicing company based in Abu Dhabi. They had local clients but struggled to win international projects. This was the case until they achieved ISO 9001 and ISO 45001 certifications. They became able to bid for projects with multinational companies. Their incident rate dropped by 40% within a year. Customer satisfaction scores improved by 35%. Now, they operate not only in the UAE, but also in Asia and Europe. That is the essence of ISO Certification In UAE, it transforms potential into global success.   Challenges You Might Face (And How to Overcome Them) Of course, the road isn’t always smooth. Here’s what companies face: Challenge How to Overcome Resistance to Change Educate and involve your team early. Documentation Overload Hire expert consultants like Maxicert to simplify the process. Cost Concerns Think of ISO as an investment, not an expense. Fear of Audits Proper training and preparation make audits smooth. Remember: The right support can make the journey easy and rewarding. Steps to Achieve ISO Certification for Oil and Gas Companies in UAE Know What You Want:

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Operational Planning and Control in ISO 9001 Quality Management System: Strategies for Achieving Compliance, Quality, and Efficiency

Operational Planning and Control in ISO 9001 Quality Management System: Strategies for Achieving Compliance, Quality, and Efficiency Introduction Operational planning and control are critical components of effective management systems, ensuring that organizations meet their objectives, comply with regulatory requirements, and address risks and opportunities. In addition to maintaining efficiency and quality, effective operational planning and control help mitigate potential risks that can arise during business processes. By identifying and addressing these risks early, organizations can prevent disruptions and ensure continuity in their operations. This approach is especially vital in sectors where compliance with strict regulatory standards is necessary. Furthermore, operational planning also allows for better resource allocation and adaptation to market changes. By reviewing performance metrics regularly, businesses can refine their processes, meet customer expectations, and remain competitive in a dynamic environment. This blog delves into the requirements and methodologies for operational planning and control as outlined in management system standards, such as ISO 9001. It explores how organizations can implement robust controls to achieve optimal functionality, manage changes, and ensure consistent delivery of products and services. Whether in manufacturing or service industries, operational planning and control are essential for maintaining quality, efficiency, and customer satisfaction. Request a free Quote What is in ISO 9001 Clause no.8 – Operation Operation planning and control The intent of the clause on Operational planning and control is to specify the requirements that need to be implemented within the organization’s operations to make sure the Management System Standard requirements are fulfilled, and the priority risks and opportunities are being addressed. Operational control includes the methods implemented to make sure business operations, activities or equipment do not exceed specified conditions or performance standards or violate regulatory compliance limits, and thereby effectively achieve the intended outcome of the Management System. These controls establish technical requirements necessary to achieve the desired optimal functionality for business processes, such as technical specifications or operating parameters or a prescribed methodology or agreed service level requirements. Operational control is required for situations related to business processes where absence of controls could lead to deviations from the policy and objectives or poses unacceptable risk. These situations can be related to business operations, activities or processes; production, installation or servicing: maintenance; or contractors, suppliers or vendors. The degree of control exercised will vary depending on many factors, including the functions performed; their importance or complexity, the potential consequences of deviation or variability, or, the technical competency involved versus what is available. Documentation needed to have confidence that the operational control processes have been carried out as planned is created and controlled in accordance with the requirements of y. “documented information” (7.5). Operational planning output The output of the operational planning process may result in a quality plan or series of plans for the development and delivery of the specified product or service that can be implemented as per clause 8.5. Operational changes: Potential changes to products and services can be occur through any number of areas such as production issues, changes in materials & suppliers, changes in IT systems or changes in existing customer needs. Where changes to the product and service are identified, the potential risks and impact on customer requirements should be assessed. The use of risk-based thinking here will be helpful in determining what actions may be required to either correct or check that the change does not impact on customer requirements. Customer information: The organization may need to inform customers of any potential changes, where the impact on customer requirements is affected. Where changes are approved the product and service delivery plan (quality plan) should be reviewed and updated to reflect any necessary change. When operational controls fail, action is necessary to address any resultant undesired effect(s). Provision of products and services: An organization may decide to source the provision of products and services externally due to lack of expertise or for economic reasons. The risks associated with this should be considered and actions taken to address these risks-8.4 provides further information on the type and level of control that may be required in order to address any identified risks with this approach. Operational-planning Operational-planning can be more detailed than the planning done in 6.1 and at the tactical level focused on the business operations in support of those actions determined in Actions to address risks and opportunities (6.1). The Organization needs to plan how all the activities necessary for product realization/service provision are going to happen. Some examples are: to consider the customer requirements (see 8.2), to make a budget, purchase machinery, undertake production/service provision planning, establish work instructions, to review design plans, and to determine what documented information are to be retained (e.g. final inspection reports). All this planning information should be documented to the extent needed for the Organization to ensure the successful completion of processes. The extent of product realization and service provision planning depends on whether the products and services that the Organization provides are of a repetitive nature, project oriented, of an innovative nature, or a combination of the above. Where only routine and highly repetitive product or service is involved, planning may be carried out in general organizational documents. Subsequent reference to associated documentation could then be sufficient to meet the planning requirements, particularly in relation to quality objectives. If this approach is adopted, the Organization will need to review all such documentation at planned intervals or after any process changes to ensure it is still adequate. If the nature of the Organization does not lend itself to the routine approach described above, it might need separate planning for each new order or project. In other cases, it might only be appropriate where there are non-routine products or services. Tools There are several tools, and related competence, that an organization could determine necessary to ensure an effective and efficient fulfilment of the clause 8.1. For example, Although it is an organization’s decision on how the output of the planning process is recorded, in order to effectively and consistently plan and control the

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Sustainable Urban Development with ISO 14001: Pollution Control, Land-Use Planning, and Environmental Impact Assessment

Sustainable Urban Development with ISO 14001: Pollution Control, Land-Use Planning, and Environmental Impact Assessment Introduction  In an era of rapid urbanization and industrialization, the need for effective environmental protection has never been more critical. Pollution control, land-use planning, and transportation strategies are deeply interconnected, shaping the quality of life in urban areas. This article explores how integrating these elements along with robust environmental impact assessments (EIA) and air pollution management can pave the way for sustainable development. By adopting proactive measures, governments, industries, and communities can mitigate environmental degradation while fostering economic growth.  Dive in to learn how strategic planning and ISO 14001 certification can help organizations achieve environmental compliance and long-term success. In addition to these measures, fostering public awareness and community engagement is essential for sustainable urban development. Educating citizens about the importance of eco-friendly practices, such as waste reduction and energy conservation, can amplify the impact of policy initiatives. Collaborative efforts between governments, businesses, and residents ensure that environmental goals align with societal needs. By prioritizing green infrastructure, renewable energy, and sustainable transportation, cities can reduce their carbon footprint while enhancing resilience to climate change, ultimately creating healthier, more livable environments for future generations. Request a free Quote Transportation and Land-Use Planning The pollution problem is intimately connected to land-use and transportation, including issues such as community planning, road design, traffic control and mass transportation; to concerns of demography, topography and economy, and to social concerns. In general, the rapidly growing urban aggregations have severe pollution problems due to poor land-use and transportation practices. Mass transit is consistently considered as a potential solution for urban air pollution problems. Selection of a mass transit system to serve an area and different modal splits between highway use and bus or rail service will ultimately alter land-use patterns. There is an optimum split that will minimize air pollution; however, this may not be acceptable when non-environmental factors are considered. The automobile has been called the greatest generator of economic externalities ever known. Some of these, such as jobs and mobility, are positive, but the negative ones, such as air pollution, accidents resulting in death and injury, property damage, noise, loss of time and aggravation, lead to the conclusion that transportation is not a decreasing cost industry in urbanized areas. Highway congestion costs are another externality; lost time and congestion costs, however, are difficult to determine. A true evaluation of competing transportation modes, such as mass transportation, cannot be obtained if travel costs for work trips do not include congestion costs. Role of Environmental Impact Assessment Environmental impact assessment (EIA) is the process of providing a detailed statement by the responsible agency on the environmental impact of a proposed action significantly affecting the quality of the human environment. EIA is an instrument of prevention aiming at consideration of the human environment at an early stage of the development of a programme or project. EIA is particularly important for countries, which develop projects in the framework of economic reorientation and restructuring. EIA has become legislation in many developed countries and is now increasingly applied in developing countries and economies in transition. EIA is integrative in the sense of comprehensive environmental planning and management considering the interactions between different environmental media. On the other hand, EIA integrates the estimation of environmental consequences into the planning process and thereby becomes an instrument of sustainable development. A clean air implementation plan can be considered as a part of the EIA procedure with reference to the air. Management of Air Pollution The objective of a manager of an air pollution control system is to ensure that excessive concentrations of air pollutants do not reach a susceptible target. Targets could include people, plants, animals and materials. In all cases we should be concerned with the most sensitive of each of these groups. Air pollutants could include gases, vapours, aerosols and, in some cases, bio-hazardous materials. A well-designed system will prevent a target from receiving a harmful concentration of a pollutant. Most air pollution control systems involve a combination of several control techniques, usually a combination of technological controls and administrative controls, and in larger or more complex sources there may be more than one type of technological control. Ideally, the selection of the appropriate controls will be made in the context of the problem to be solved. What is emitted, in what concentration? What are the targets? What is the most susceptible target? What are acceptable short-term exposure levels? What are acceptable long-term exposure levels? What combination of controls must be selected to ensure that the short-term and long-term exposure levels are not exceeded? Steps in selecting controls: Air pollution Step 1: Define emissions The first part is to determine what will be released from the stack. All potentially harmful emissions must be listed. The second part is to estimate how much of each material will be released. Step 3: Determine acceptable exposure levels An acceptable level of exposure for the most sensitive target group must be established. If the pollutant is a material that has cumulative effects, such as a carcinogen, then long-term exposure levels (annual) must be set. If the pollutant has short-term effects, such as an irritant or a sensitizer, a short-term or perhaps peak exposure level must be set. Step 2: Define target groups All susceptible targets should be identified. This includes people, animals, plants and materials. In each case, the most susceptible member of each group must be identified. Step 4: Select controls Step 1 identifies the emissions, and Step 3 determines the acceptable level. In this step, each pollutant is checked to ensure that it does not exceed the acceptable level. If it exceeds the acceptable level, additional controls must be added, and the exposure levels checked again. This process continues until all exposures are at or below the acceptable level. Conclusion Effective Environmental Management requires a multi-faceted approach, integrating land-use planning, transportation strategies, environmental impact assessments and air pollution control measures. Urbanization and industrialization bring challenges, but with proactive

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Don’t Miss Out: 5 Game-Changing ISO Certification Trends in Basra

Don’t Miss Out: 5 Game-Changing ISO Certification Trends In Basra for Business Success Introduction The historical city of Basra plays a key role in Iraq’s economy and is emerging as a new industrial hub. With companies expanding in the oil and gas, manufacturing, and logistics industries, there is a stronger need than ever to implement foreign standards like an ISO certification. Achieving an ISO certification will ensure that businesses in Basra operate at a global standard and provide unparalleled business growth, productivity, and credibility in local markets as well. Achieving ISO certification provides companies with several benefits. For one, it helps businesses streamline their operations, improving efficiency and reducing waste. Moreover, it increases trust with clients, investors, and partners by demonstrating a strong commitment to quality and safety. This is especially crucial for industries like oil and gas, where compliance with international standards is a must for long-term growth. In short, ISO certification in Basra is more than just a seal of approval – it’s a pathway to greater success, innovation, and competitiveness in today’s fast-evolving global market. This blog will detail 5 Game-changing trends in ISO certifications that we have observed in Basra. Moreover, we will look at the value these businesses gain post certification, answer FAQs to ease the journey, and offer guidance on the pros of getting certified. Request a free Quote Follow These 5 Key Steps to Get ISO Certification Trends 1. Growing Demand for Quality Management Systems (ISO 9001) The adoption of ISO 9001 Certification in Basra is on the rise, particularly in oil and gas, manufacturing, and construction industries. Improving efficiency and customer satisfaction through Quality Management Systems (QMS) is the focus of ISO 9001. It is to be noted that many businesses in Basra are realizing that an adoption of an ISO 9001 standard can help them stand out in a competitive market. What It Means for You: Attaining ISO 9001 certification will guarantee that the products and services offered by your business will meet the expectations of clients. This is especially beneficial to companies trying to win contracts both local and overseas. 2. Emphasis on Environmental Management Systems (ISO 14001) As there is more concern and regulations around environment issues, more companies in Basra are getting the ISO 14001 Certification to prove that they are going green. This certification helps organizations to strategically handle their environmental duties and scope on operating impacts on the environment. What It Means for You: ISO 14001 certification enables companies in Basra to follow the environmental requirements and laws, reduce the pollution they cause, and improve their CSR image. These changes are most significant for more regulated industries like oil and gas. 3. Increased Focus on Occupational Health and Safety (ISO 45001) Ensuring the safety of employees at work is essential for high danger projects that include construction and oil and gas, activities which are widespread in Basra. ISO 45001 Certification enables a business to systematically handle workplace hazards and risks impacting the safety of workers. What it Means for You: Reducing accidents and incidents with ISO 45001 certification improves workforce satisfaction and their overall effectiveness. More businesses are now understanding that having a safe workplace means better productivity. 4. Growing Importance of Information Security Management (ISO 27001) Due to growing use of technology in conducting business, obtaining ISO 27001 Certification is imperative for organizations to ensure sensitive data is protected from misuse and cyber attacks. More companies in Basra, especially in banking, finance and oil, are embracing this standard to ensure the protection of the information systems. What It Meant for You: Your business adopting ISO 27001 certification will proactively secure information, therefore protecting customer information from possible cyber threats. This increases your reputation and builds confidence among clientele and business partners. 5. Integration of Multiple ISO Standards for Comprehensive Compliance The integration of multiple ISO standards such as ISO 9001, ISO 14001, and ISO 45001 is gaining popularity in Basra. Companies are beginning to reap the advantages of deploying an integrated management system (IMS) that integrates quality, environment, and health and safety standards. What It Means for You: Coordinating different ISO standards may assist companies minimize redundancy, lower costs, and ease auditing processes. It also ensures comprehensive management of the company’s quality, safety, and environmental issues, resulting in more efficient outcomes. How ISO Certification in Basra Helps Your Business ISO certification is becoming increasingly important for businesses in Basra as they seek to improve their operational efficiency and align with their global counterparts. Basra is a vital economic hub in Iraq that hosts several industries including oil and gas, manufacturing, and logistics which are all now taking advantage of ISO standards. Here’s how ISO certification can help your business in Basra 1. Improved Operational Efficiency ISO standards like ISO 9001 are put in place to help organizations globally manage and improve processes internally, ensuring a standard of consistent quality is maintained throughout products and services. For businesses in Basra, this translates to optimizing processes, minimizing waste, and increasing productivity, all while improving client satisfaction. 2. Enhanced Market Competitiveness In a more globalized world, ISO certification serves as a quality mark that is a prerequisite for entry into international markets. For businesses in Basra, certification not only builds their credibility within the region but also makes it easier for them to win contracts from foreign companies that operate with global compliance standards. 3. Compliance with Regulations Regulating industries such as gas or oil have very particular standards that they must meet. Companies wanting to comply with local and international laws while also enhancing their safety measures can adopt the ISO 14001 environmental management and ISO 45001 Occupational health and safety certifications. This will help them avoid being fined in the future. 4. Increased Trust and Credibility Trust is easily lost in any company’s customer base, and those with ISO certification often gain this powerful Trust. Companies that have Basra in mind, understand its impact on winning new contracts . Credibility provided by complying to Additionally

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Mastering Quality Management: Awareness, Communication, and Documentation for Success

Mastering Quality Management: Awareness, Communication, and Documentation for Success Introduction Quality Management Systems (QMS) are essential for organizations to deliver consistent, high-quality products and services. Three key pillars of an effective QMS are awareness, communication, and documentation. This blog explores how these elements work together to ensure smooth operations, employee engagement, and compliance with standards like ISO 9001 Certification. Whether you’re a small business or a large enterprise, understanding these principles can help you build a robust QMS that drives success. 1. Awareness In a small organization, usually it is easy to make employees aware of the role they have in the organization and how their activity has an influence on product quality. It could be made in individual informal communications, group meetings or internal audits. Even for a small organization, it could be appropriate to have awareness training for new hires (including temporary and part-time employees as well as full-time employees). This could cover- the nature of the organization, the health, safety and environmental regulations, the quality policy, quality objectives and other internal policies, the role of the new employee, and the procedures and instructions of relevance to them. This needs to be reviewed/revised for larger organization implementation because methods could be different. Awareness of the policy should not be taken to mean that it needs to be memorized; rather, persons should be aware of the key policy commitments, and their role in achieving them. 2. Communication Keeping the organization informed An effective internal communication process contributes to the success of any organization’s quality management system. Conversely, many problems that occur with an organization’s quality management system can often be traced back to poor communication. For your quality management system to work effectively, good communication is essential. Your top management needs to establish the processes which encourage your people to communicate at all levels of the organization.   You should keep all information clear and understandable and adapted to the person it is intended for. The effectiveness of the quality management system will be determined at the management review (see 9.3) and should be appropriately communicated. Some examples of communication methods include posting information on bulletin boards, holding meetings or circulation of information via electronic media (e.g. e-mail). 3. Documented Information Where ISO 9001:2008 would have referred to documented procedures (e.g. to define, control or support a process) this is now expressed as a requirement to maintain documented information. Where ISO 9001:2008 would have referred to records this is now expressed as a requirement to retain documented information. Documenting your quality management system Documented information can refer to     -information created in order for the organization to operate (documentation);     -evidence of results achieved (records) This clause describes what documentation is required by the standard. The term “documented information” is used to cover the range of different types of documents. It is entirely up to you whether you think it will be helpful to have “documented information” (documented procedures). The minimum documented information required to be created. controlled and/or maintained in a MSS includes: Scope of the management system Policy Objectives Evidence of competence Documented information of external origin necessary for the planning and operation of the management system Documented information necessary to have confidence that the processes have been carried out as planned Monitoring, measurement, analysis and evaluation results Evidence of internal audit program implementation Internal audit results Management review results Nature of nonconformities and actions taken Corrective action results Documented information, originally created for purposes other than the MSS, may be used. The important issue is that your people have the information they need to do their job. Documented information comes in many different formats and on various media. Electronic storing and distribution are one common approach. This is the definitive list of documented information (documents) mandated by the standard: Scope (4.3) To the extent necessary to support the processes (4.4) Quality policy (5.2.2 a) Other things that are maintained (NOT documented information) possibly ‘maintain status/integrity?” Quality management system (4.4) Focus on consistently providing…… (5.1.2 c) Focus on enhancing customer satisfaction (5.1.2 d) Quality policy (5.1.2) Integrity of the quality management system (5.3 e) The infrastructure… (7.1.3) The environment… (7.1.4) Monitoring and measuring resources (7.1.5 b) Organizational knowledge (7.1.6) Process to determine the requirements… (8.2.2) Design and development process (8.3.1) Traceability (8.5.2) Process outputs…. Conformity to requirements (8.5.4) Quality management system (9.2.1 b) – audit program that is the mechanism to do this, ref 4.4 Audit program (9.2.2 a) Quality management system (9.3.1 c-6) – adequate resources The following list is not inclusive, but indicates the many different forms documents may take- Procedures work instructions operating instructions user manuals regulatory requirements industry standards schedules Computer Aided Design (CAD files) manufacturing routers control plans preferred supplier lists specifications drawings. Master sample Restaurant menus Customer survey College curricula Speaker notes Call center script Visual aids e.g. photographs Think of medical example Meeting agendas and minutes Reports Inspection certificate Samples (e.g. sales) Forms SME- consultant’s telephone customer contact list SME- setup notes SME- website (contact details) Things that are information (but NOT documented) Internal and external issues (4.1) Interested parties (4.2) Intellectual property, lessons learned (7.1.6 – Note 1) Products and services (8.2.1) Information for external providers (8.4.3) Title only Competence Other stuff Customer views and opinions of the organization and its products and services (9.1.2) Customer views (9.1.2 Note) Monitoring, measuring and other sources (9.1.3) Conformance of the quality management system (9.2.1) Quality performance, including. (9.3.1 c) Trends etc. Other stuff Evidence (that is NOT information): Give details of different levels of controls (risk) – type and extent of control status and importance necessary and sufficient confidential Consider giving details – DI for the user with the least experience The type and extent of control might vary on the size and complexity of the organization and the risk/impact of the product services provided. Documentation should indicate, to the extent necessary, who does what, where, when, why and how, Who the creator (author), reader, updater etc. Electronic format Who is assumed to be a human

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